What Makes Great Customer Service? 5 Things Clients Never Forget

Tesa Nicolanti

The fastest way to lose a customer? Make them feel forgotten. The fastest way to keep one for life? Make them feel seen. There’s a reason some businesses have die-hard fans while others struggle to get a second visit. It’s not always about who has the lowest prices, the flashiest logo, or the biggest Instagram following. It’s about how you make people feel.